For the Contiguous United States, or the lower 48 States: Standard Ground Shipping is free for orders $100.00 or more. We have a flat rate of $10.00 for packages with less than $100.00. We ship using UPS and FedEx, and all items will be insured. We cannot ship to P.O. Boxes. We try to ship within 1 or 2 business days of receiving your order. We will send an email via FedEx or UPS with your tracking information when we ship. If you do not receive such an email, please feel free to contact us. Once we have shipped, any changes of address need to be made by the buyer contacting the courier.
For shipping outside of the Contiguous United States and Expedited Shipping: We charge for the extra cost of shipping outside the Contiguous United States. We are not able to cover international duties or taxes. We also charge for the extra cost of expedited shipping. Please contact us via our contact page with any questions.
Once items have shipped: We will send an email through the courier's service with your tracking information. If you do not receive such information within two business days of placing your order, please contact us. Once we have shipped, any changes of address need to be made by the buyer contacting the courier. If the courier needs to make several delivery attemps, as may be the case with a required signature or collection of fees for international delivery, and then must return the package to us, we cannot give a refund for any damaged items or for the shipping costs. We leave it to the buyer to contact the courier to ensure successful delivery if there is a special case.
For damaged items: We are pleased to say that damage in transit is a rare occurrence, but if the product does arrive damaged, please save all packing materials and damaged pieces, as required by UPS and FedEx, and please contact us immediately with a photograph of the damage. We ask that you contact us as soon as possible, but it must be within 5 days of the delivery date. For this reason, we recommend opening deliveries immediately.
For returns: We like to keep returns to a minimum when possible as these are fragile pieces that should be shipped as few times as possible, but we know that some returns are unavoidable. We ask that the buyer be responsible for shipping the item that is being returned. Provided you make sure the product returns to us safely, undamaged and in its original form, within ten (10) business days of the delivery date, we will refund to you the total amount of the product to the credit card used for the original transaction. For your own security, we ask that you pack the item well, insure the contents, and ship using UPS or FedEx, keeping their receipt. We recommend you have them pack it for you. We are not responsible for items damaged or lost in transit while being returned to us. We would appreciate being notified about your return either by email/contact page or by phone so that we know it is on its way. We cannot accept returns for Cachepots and Planters into which you have requested a hole be drilled. If you would like to make an exchange, please follow the steps for making a return, and the new purchase can be made whenever you would like provided the items are returned to us within ten days in their original condition.
Gifts: If you are sending an item as a gift, we can include a note, written by you, with the package at no extra charge. Just leave the exact wording you would like in the comments box during checkout. We can also gift wrap the package, but there is a $4.00 charge per gift wrapped that will be applied to your card after purchase. If you would like us to gift wrap the piece and accept the charge, please indicate so in the comments box during checkout. Some items are too large for gift wrapping.
Any questions? Please have a look at our About the Maiolica + Care section on this site for more information, and please feel free to call or use the contact form on our contact page. We will get back to you as quickly as possible.